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Welcome to our Support Centre

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Account

Updating Details

  • How do I unsubscribe from your marketing?
  • Why am I receiving emails after unsubscribing?
  • How do I access My Details?
  • How do I change my contact Details?
  • Why do I need to verify my email?
  • How can I change my password?
See all 11 articles

Registration and Login

  • Reset Password
  • Registration
  • I have forgotten my username, what should I do?
  • I'm unable to login, what should I do?
  • How often should I change my password?
  • I know my username and password are correct, but I still get an error, what should I do?

History

  • How do I access my Reward History?
  • How do I access my Transaction History?
  • What details can I see on my account?
  • What details can I see in my Game History?
  • What are the filters for in my Game History?
  • How do I access my Game History?

Closure

  • I closed an account with your sister site. Could this be why my account is closed?
  • How do I close my account?
  • What is the quickest way to close my account?
  • Why has my account been closed?
  • It says my account is closed, what should I do?

Security

  • My Data

Reactivation

  • How do I reopen my account?

Verification

  • Why have I been asked to send in documents?
  • Live Chat With Our Verification Team
  • I have been contacted by your Compliance Team

Login Issues

  • Playing Outside of the UK

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