How do I know if I have won a prize on your games?
For any of our games, if you have a win the funds are added automatically to your balance at the conclusion of the game. If you think you have won and don’t see the funds enter your balance, simply refresh your screen and your balance should be adjusted accordingly.
Just in case you didn't see a win adding to your balance, so you can always check your Game History on the site to see the status and result of your games for the past 90 days. You can access this by going to My Account > History > Game History.
How do I know if I have won a prize from your promotions?
All our promotions are shown on the Promotions Page on site and here the dates for the offer, rules and when winners would be contacted or credited will also be shown. If you have won, you would be automatically contacted by our Marketing Team by email or phone within 72 hours after the winner has been drawn.
When will I receive my prize from a promotion?
We aim to credit all cash prizes to any winners within 24 hours, although this may be up to 72 hours in the case of any technical issues. For any non-cash prizes, once your details have been confirmed, we usually send these out within 7-10 working days and they would arrive with you within a further 28 working days.