Why won’t my game load?
There can be a couple of reason as to why your game will not load.
Please note: The following guidance relates to accessing the games from your desktop PC or laptop. For further information on loading our games on a mobile or tablet device, please click here.
What Internet browsers do you recommend that I play on?
If you have experienced difficulties playing on the site using one Internet Browser, we would recommend trying a different one as some are more compatible than others.
You can download the latest versions of the most popular browsers by clicking the links below:
The games start to load but the loading bar gets stuck. What is wrong?
Firstly, try clearing your Temporary Internet Files and Cookies. You can find out how to clear your Temporary Internet Files on your browser by clicking here.
Our games also require a stable Internet connection. If the loading bar is going slowly or the game is not appearing once the loading bar has completed, you may need to reset your Internet router. You can do this by turning off your Internet router at the plug socket for around 5-10 minutes and then switching it back on again.
What else can I try to help the games load?
If possible, please also try and load the games via another device. This will help to determine if the problems you are experiencing are specific to your device.