How do I cancel a withdrawal?
You can cancel a recent withdrawal request and return your winnings to your playing balance on site if you'd prefer to play with your money. You can do this when a withdrawal is still 'Pending' as this means it has not left our systems. Just click on My Account > History >Transaction History. Click on 'Cancel' next to the chosen withdrawal.
Why does my withdrawal show as Pending Withdrawal: False?
If you see 'Pending Withdrawal: False' this means the money has been sent out. Once you have confirmed this, your winnings will immediately be returned to your balance immediately. You can then withdraw a smaller amount or play with all the funds.
Why can't I cancel a withdrawal?
Withdrawals that show as 'Processed' or 'Successful' have already been through our systems and the funds are on their way to your chosen payment method. It is not possible for a withdrawal to be cancelled after this point. Debit Card withdrawals typically take 24 to 48 hours to clear, Bank and Credit Card withdrawals 2 to 3 working days.