Am I guaranteed to get a Birthday Reward?

Unfortunately not, these are credited at the discretion of our Loyalty Team and are not guaranteed.

How will I know if I’m getting a Birthday Reward?

On your special day we’ll drop you an email to let you know and you'll see a pop up when you login too.

I've had a pop up saying happy birthday but not had a reward.

Happy Birthday, we hope you're having a great day!

While we don’t give out Birthday Rewards to everyone, we do try to wish all our members many happy returns. The pop ups are our little birthday card from us to you.

How do I become eligible?

There are several factors the Loyalty Team take into consideration, but we don't specify, as we want people to play just what they're comfortable with and to enjoy the games for their own sake too. You do need to be on our email mailing list. This is worth signing up to overall, as there's plenty of other chances to be selected for an offer throughout the year. You can do this by going to My Account Manage Details Contact Preferences.

What does the Birthday Reward show as on my Reward and Reward History?

It'll show as a Loyalty Reward. Not to worry, the email will clarify that it's for your birthday, and so will the date that it arrives! You can check this at any time by going to My Account > History > Reward History.

How long do the Birthday Rewards last?

These will stay on your account for 7 days. If you do not claim this within a week, it will expire.