Where can I get the App?
On an iPhone or iPad, you can download our App from the Apple App store. On an Android device you can download it from the Android Google Play Store.
Do I need a new account to play on the App?
No, if you’ve already got an account just log in with your username and password. All your details are recorded on our system, so you’ll be ready to play!
You will still have your account balance, payment methods, and any bonuses that were on the account last time you played on the website.
How is the App updated?
You will get a message on your device saying 'Please Update' to let you know when you need to update the App.
IOS - can click on the App Store symbol and then tap 'Updates' to see the apps that need updating. Select Starspins from the list and follow the instructions on screen.
Android - look out for update messages or Push Notifications in the App itself and follow the instructions on-screen.
Alternatively, you can check for updates by going to the Play store and selecting the three lines to open the menu and then 'My Apps and Games'. Here it will check if you have any updates available on your downloads.
Can different players use their accounts on the same device?
Yes, you will still need to log in to your account once you load the App. Each player just needs to log in to their own Starspins account after they first click on the App icon.
What is the difference between the mobile website and the App?
The content is the same, so you'll have all the same games as on our mobile site through your browser. However, the App means you can access the site with just one click, to save you searching through your browser or having to close other websites.
Do I have to be over 18 to play on the App?
Yes, just like when you play through your web browser, you need to be 18 or over. This is due to UK gambling laws, which apply no matter what device is used to play on.
Are my details saved if I delete the App?
All your account information is stored with us, so deleting the web app will not affect your balance or any of the details. Sometimes, if you're having loading issues it helps to delete the App and re-install it.
I’m having problems playing on the App, what should I do?
We’re sorry to hear that you’re having problems. Click here for more information on what to do.